Customer Service
Have a Question? We’re Here to Help!
Customer Service Hours (CT)
Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9 a.m. - 5 p.m.
Sunday: 12 p.m. - 6 p.m.
Top Questions
How do I make a return or exchange?
What is the status of my order?
Can I change an item on my order?
What shipping options are available?
View Your Order Status & Details
Learn More About Shipping Options & Delivery Times
Buy Online,Pick-Up in Store or Curbside
Learn More About Ordering Online & Picking It Up at a Local Store
Learn More About Our Returns Policy & How to Make Returns In-Store or Online
Add a Gift Card to Your Shopping Bag
Look Up a Gift Card's Balance
Learn More About the Metals & Stones We Use, Plus Helpful Tips & Guides
Discover Complimentary Polishing, Soldering & More Service Options
Military & First Responder Discount
Learn More About Our 10% Military and First Responder Discount. Only Available in James Avery Stores.
Discover Tips on How to Avoid Fraudulent Offers & More
Find Current Promotion Details
Add Your Address to Our Mailing List
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