Free Returns & Exchanges
We stand behind our designs and want you to be satisfied with your James Avery purchase. We will always strive to take care of you fairly and honestly.
Make A Free Return in Store Or By Mail
In-Store
- Bring the items you wish to return in new, unused, and unaltered condition with a receipt or proof of purchase.
- Our Associates will assist you with your return. If you're making an exchange, they can ensure your fit and size.
Please Note: Returns and Exchanges for James Avery products purchased at a James Avery retail store are not accepted at Dillard’s, Von Maur, Airport Locations (i.e., stores located inside airport terminals) or Army and Air Force Exchange Service locations. We apologize for any inconvenience.
Online
Free for Orders Shipped Within the U.S.
- Use the Return & Exchange Form provided in your original shipment.
- Follow the rest of the steps using our online returns portal below.
Begin Your Return/Exchange
An Item May Be Returned or Exchanged As Long As it Complies with Our Policies
Step 1
Complete the Return & Exchange Form You Received with Your Shipment
Step 2
Be Sure to Include the Filled-Out Returns & Exchange Form or Proof of Purchase with your Package
Step 3
Create a Return Label Using Our Returns Portal Create a Return Label
Print & Affix the created Return Label, As Well As the "Return Label ID" Located on the Front of the Packing Slip, to the Outside of Your Package.
Step 4
Ship Your Package Using the Options Available on the Label Instructions. Please Allow Up to 10 Business Days From Delivery for Processing.
Our Returns & Exchange Policy
For items purchased directly from James Avery, all returns made within 365 days, in new, unused, and unaltered condition and with a receipt or proof of purchase will be credited to your original method of payment. If we agree to issue a refund with no receipt or proof of purchase, the current retail price will be credited to a James Avery gift card.
James Avery products purchased through another retailer such as Dillard’s, Von Maur, Airport Locations or AAFES may be exchanged for another product or returned for a James Avery gift card at any James Avery retail location if the items are in new, unused condition and you have a receipt. All returns and exchanges are handled on a case-by-case basis.
Returns & Exchanges FAQs
No, James Avery offers free returns for all orders shipped within the U.S.
Yes, you can return or exchange your item/s new, unused, and unaltered condition with proof of purchase within 365 days to any of our James Avery store locations. The only exceptions are Dillard’s, Von Maur, Airport Locations (i.e., stores located inside airport terminals) and Army and Air Force Exchange Service locations. We apologize for any inconvenience..
Yes, click here to download, then print and complete the form. Please include the filled-out form with your package to help expedite your return/exchange.
You have three options for exchanging:
- Exchange in one of our James Avery retail stores where a James Avery Associate can ensure your fit and selection.
- Return the item as instructed on the Return & Exchange Form and indicate credit to be issued, then purchase the replacement on a separate order either at JamesAvery.com or one of our James Avery retail stores.
- Return the item as instructed on the Return & Exchange Form and indicate credit to be issued, then purchase the replacement on a separate order either at JamesAvery.com or one of our James Avery retail stores.
The return is processed within 10 days of receipt. Refund to your credit card is dependent on bank rules and may take additional time.
Items being returned must be received with a receipt on or before the 365th day since purchase. After 365 days the item/s will need to be evaluated for saleable quality in order to receive a James Avery Gift Card or value to process an exchange.
To return a gift, you can follow the normal return process. Gifts can be returned within 365 days for a James Avery Gift Card or can be exchanged for another item. If you return your gift without exchanging it for a gift card or another item, the buyer of the gift will receive the value of the return on their original form of payment. Please make sure to indicate on Step 3 of the Return & Exchange Form how you would like us to process the return. For confirmation that we’ve received and processed your return, please provide your email address under Step 5.
Package your insured items and enclose your name, address, daytime phone number and email address in the package. The mailing address depends on the shipping service you use.
For UPS and FedEx Delivery:
James Avery Artisan Jewelry
145 Avery Road
Kerrville, Texas 78028
For U.S. Mail:
James Avery Artisan Jewelry
P.O. Box 291367
Kerrville, Texas 78029-1367
Note: Please make sure that you insure all items for the full retail price.
If you would like to be notified about the status of your return/exchange, please provide a valid email address and/or phone number on Step 5 of the Return & Exchange Form.
No, but if you need assistance with your return/exchange, please call James Avery Customer Service at 1-800-283-1770.
All Klarna orders will be refunded to the original form of payment and processed within your Klarna account. Please visit Klarna’s returns FAQ page for more details.
Avery Handbag Warranty
We offer a one-year warranty on our handbags and small leather goods for manufacturing defects only. Bring your damaged handbag to your nearest store or create a FREE return label (see steps below) to ship your bag directly to us for assessment. We will replace the handbag if inventory is in stock. If not, we’ll provide a James Avery gift card for the full amount of the handbag to be used in any James Avery store or at JamesAvery.com.